Customer Service Representative

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 140 offices in Antigua, Australia, Barbados, Canada, India, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.

 

Principle Responsibilities

• Answer incoming calls from client and/or customers in a professional, polite, and courteous manner.


• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.


• Accurately document and update records in required systems.


• Follow up in a timely manner to ensure customer satisfaction.


• Understand all programs, systems, and procedures.


• Track daily calls.


• Maintain diplomacy and tact when dealing with upset or escalated calls.


• Provide feedback to management concerning possible problems or areas of improvement.


• Make recommendations to implement improved processes.


• Perform other duties as assigned by management.